At GoParcellogistics, we take pride in delivering your shipments safely, securely, and on time. However, we understand that certain situations may require a refund or return process. This policy outlines the conditions under which refunds may be issued and the process for requesting them.

1. Eligibility for Refunds

A refund may be considered under the following circumstances:

• Undelivered Shipments: If we fail to deliver your package within the guaranteed timeframe, and the delay was not caused by circumstances beyond our control (e.g., incorrect address, customs delays, weather events).

• Lost Shipments: If a shipment is confirmed lost after an internal investigation.

• Service Failures: If we fail to provide the level of service committed to (e.g., failure to meet express delivery guarantees).

Refunds are not eligible in the following cases:

• Incorrect or incomplete address provided by the sender

• Recipient unavailability at time of delivery

• Customs or regulatory delays

• Shipment containing prohibited items

• Force majeure (natural disasters, strikes, war, etc.)

2. Requesting a Refund

To initiate a refund request, please follow these steps:

1. Submit a Request
   Contact our customer support team via email  or use our online refund form within 7 business days of the scheduled delivery date.

2. Provide Required Information
   Include the tracking number, shipment date, service type, and a brief description of the issue.

3. Investigation & Verification
   Our team will review your request and conduct an internal investigation, which may take up to 5–10 business days. You may be asked to provide additional documentation.

4. Approval or Denial
   Once the investigation is complete, you will receive a formal response regarding the outcome of your refund request.

3. Refund Process

• Approved Refunds will be processed using the original payment method within 5–7 business days.

• Refunds may appear on your statement as “GlobalExpressRoute” or under the merchant name associated with your transaction.

• Partial Refunds may be issued if only part of the service failed (e.g., delay but not total failure).

4. Package Return Policy

GlobalExpressRoute is a courier and logistics provider and does not handle returns of goods between sellers and buyers (e.g., e-commerce returns) unless part of a pre-arranged return logistics agreement with a business client.

• For consumer returns, please contact the seller or merchant who originally shipped the product.

• For B2B return agreements, we offer customized reverse logistics solutions upon request.

5. Limitations & Legal Notice

• This policy applies only to services directly purchased from Go Parcel logistics.

• Any claim of fraud, misdelivery, or unauthorized use may result in denial of refund and further investigation.

• We reserve the right to update or amend this policy at any time without prior notice.