Our Policies

Go Parcel logistics Policy Overview

At GoParcellogistics, we are committed to providing secure, timely, and transparent delivery services for all our customers. Our policies are designed to ensure fairness, compliance, and service excellence across every shipment.

1. Shipping Policy

  • Service Availability: We offer same-day, next-day, scheduled, and international shipping services. Availability may vary by location.

  • Delivery Timeframes: Estimated delivery times are provided at the time of booking. While we strive to meet all delivery windows, delays due to weather, customs, or third-party logistics partners may occasionally occur.

  • Tracking: All shipments include real-time tracking. Customers will receive tracking information via email or SMS after booking confirmation.

2. Pickup & Delivery

  • Scheduling: Pickups can be scheduled online or via customer support. Same-day pickup is subject to availability and cutoff times.

  • Delivery Attempts: We make up to two delivery attempts. If the recipient is unavailable, the package may be returned or held for pickup at the nearest service point.

3. Returns & Refunds

  • Eligibility: Refunds may be issued for undelivered or lost packages due to service errors. Refund requests must be submitted within 7 business days of the expected delivery date.

  • Exclusions: Refunds are not provided for delays caused by incorrect addresses, recipient unavailability, customs issues, or force majeure events (e.g., natural disasters).

4. Prohibited Items

For safety and legal reasons, the following items are not accepted for shipment:

  • Hazardous or flammable materials

  • Illegal substances or contraband

  • Firearms or ammunition

  • Cash, precious metals, or high-value jewelry

  • Live animals (without prior authorization)

  • Perishable goods (unless part of a refrigerated logistics plan)

A full list of restricted items is available in our shipping guidelines.

5. Insurance & Liability

  • Standard Coverage: All shipments include limited liability coverage based on weight and declared value.

  • Additional Insurance: Customers may purchase extended coverage at the time of booking for high-value items.

  • Claims: All claims for loss or damage must be submitted within 7 days of delivery or expected delivery date, with supporting documentation.

6. Data Privacy & Security

  • Information Use: We collect only the information necessary to process shipments and improve our services. This includes customer names, addresses, contact details, and payment information.

  • Data Protection: All personal data is stored securely and not shared with third parties except for delivery or regulatory compliance purposes. For full details, please refer to our Privacy Policy.

7. Customer Commitment

  • We are dedicated to providing clear communication, prompt service, and respectful support at every step.

  • Our customer service team is available 24/7 to assist with inquiries, complaints, or special requests.

8. Compliance

GlobalExpressRoute operates in full compliance with national and international shipping laws and regulations, including customs and import/export guidelines. We reserve the right to inspect, reject, or report any shipment that violates these terms.

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